The Independent Magazine for Freemasons
We accept payment using any Credit Card bearing the Visa or Mastercard logo, or any Debit Card bearing a Maestro, Solo or Visa Delta logo. No charge will be made to your card account until goods are actually available for despatch.
Please be aware that it is always our intention to deal with all of our customers promptly, efficiently and fairly. If we are out of stock of a certain item, we will tell you and endeavour to give you an estimate as to when the item should be available.
Whilst we do try to despatch orders promptly, please allow 28 days before enquiring. In the event of any item which you have ordered and paid for becoming unavailable beyond this time, we grant full credit, which can be used against further purchases or is readily refundable in cash on request. The granting of credit in the first instance is done in order to prevent unnecessary money transfer costs, particularly for our overseas customers. Purchase by credit or debit card avoids the need to grant credits, since no charge is made until goods are actually available for despatch.
In Case Of Error Or Damage
Whilst we try to provide a perfect service, problems do happen occasionally, and there may be manufacturing faults which are not apparent at the time of despatch. If you receive incorrect, damaged or faulty goods, please contact us within 28 days of delivery, explaining the problem, so that we can advise you on the best course of action. You may contact us in any of the following ways:
Telephone: 01932 834950 (+44 1932 834950 from outside the UK)
Post: Customer Services, Ian Allan Publishing, Heritage House, 52-54 Hamm Moor Lane,
Addlestone, Surrey, KT15 2SF, UK.
Often we will advise you to return the goods to us using the most economic method - we will of course replace the goods if you wish us to do so.
If you are in the UK, we will provide a pre-paid label to enable you to return the item(s) to us without charge. Please pack the item(s) to be returned carefully, attach the label, take the package to your Post Office and obtain a proof of posting. WE CANNOT REFUND POSTAGE COSTS IF ITEMS ARE RETURNED WITHOUT THIS AUTHORITY.
For customers outside the UK, the cost of return postage will be refunded provided you have contacted us first, and have followed our instructions for the return.
If we ask you to return incorrect items please ensure they are well packed, as damaged returns will not be accepted. Your statutory rights are not affected.